Return & Refund Policy

Welcome to The Fragrance Point. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, your item must:

• Be unused, unopened, and in its original condition.

• Include the original packaging, seals, and labels.

• Be accompanied by proof of purchase (order number or receipt).

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used fragrances.

• Products with broken or removed seals.

• Gift cards.

• Clearance or final sale items (if applicable).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email: support@fragrancepoint.shop

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging.

We will review your claim and, if approved, provide a replacement or refund at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact us at support@fragrancepoint.shop.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective.

• The item arrived damaged.

• We shipped the incorrect product.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

The Fragrance Point
Email: support@fragrancepoint.shop