Shipping Policy

Thank you for shopping with The Fragrance Point. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates:

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Please allow up to 24 hours for tracking information to become available.

International Shipping

We ship to select international destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

The Fragrance Point is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact the shipping carrier first using your tracking information.

If you still need assistance, contact us at support@fragrancepoint.shop, and we will do our best to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging

We will review your claim and work to provide a replacement or other appropriate resolution.

Shipping Restrictions

We reserve the right to limit or decline shipments to certain regions where delivery is unavailable or restricted by law or carrier limitations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

The Fragrance Point
Email: support@fragrancepoint.shop